Refund policy
Return Policy
Thank you for shopping with Venice Rose! We are committed to ensuring your satisfaction. Please review our policy regarding returns and exchanges:
Reasons for Exchange:
- Wrong Product Shipped: If you receive a product different from what you ordered, you may initiate an exchange.
- Damaged Bags: If your bag arrives damaged, you are eligible for an exchange.
Exchange Process:
- To initiate an exchange, please contact our customer service team (help@shopvenicerose.com) within 7 days of receiving your order.
- Include your order number and a description of the issue.
- We may request photos to verify the damage or incorrect item received.
No Returns:
- Please note that we are unable to accept returns for any other reasons, including change of mind or if the item does not meet personal preferences.
- Please note: We are unable to guarantee that our bags will be approved for entry at specific stadiums or venues. Please check your venue’s individual guidelines before entry.
Refunds:
- Unfortunately, we are unable to offer refunds. Exchanges will be processed once we receive the returned item and confirm the issue.
Thank you for your understanding! If you have any questions, or want to initiate an exchange, please reach out to our customer service team at help@shopvenicerose.com