Is my bag stadium compliant?

• While we strive to design our bags with compliance in mind, we cannot guarantee that our bags meet the specific regulations of every venue. Please check the individual specifications of your venue before your event.

How do I clean my clear bag?

• To clean your clear bag, use a soft cloth or microfiber towel dampened with warm, soapy water. Gently wipe the surface, then rinse with a clean damp cloth. Avoid harsh chemicals that can damage the material.

Can I use my clear bag in extreme temperatures?

• While our clear bags are designed for durability, avoid exposing them to extreme heat or direct sunlight for prolonged periods, as this can warp or discolor the material.

How should I store my clear bag?

• Store your clear bag in a cool, dry place, away from direct sunlight. To maintain its shape, consider stuffing it with tissue paper or using a bag organizer.

Can I use my clear bag for heavy items?

• While our bags are sturdy, we recommend not overloading, as this can cause strain on the material and seams.

Will my clear bag scratch easily?

• While our bags are made from durable materials, they can be scratched if not handled carefully. Avoid sharp objects and store your bag properly to minimize scratches.

What should I do if my bag gets a stain?

• For stains, treat them promptly. Use a mild soap solution and a soft cloth to gently rub the area. Rinse and dry thoroughly to prevent any residue or discoloration.

Can I change my order after I have placed it?

• We understand mistakes happen! Reach out to our team (help@shopvenicerose.com) ASAP and we will try to make it right, so long as the fulfillment process has not been initiated on our side.

Do you ship internationally?

• Not at this time!

Which shipping options do you offer?

Shipping options depend on customer region, but are listed as follows:

• USPS Ground Advantage
• USPS First Class Mail
• UPS® Ground
• UPS 2nd Day Air®
• UPS 3 Day Select®
• UPS Next Day Air®

For gifting, customization options, or partnership inquiries, please reach out to help@shopvenicerose.com!

Return Policy

Thank you for shopping with Venice Rose! We are committed to ensuring your satisfaction. Please review our policy regarding returns and exchanges:

Reasons for Exchange:

1. Wrong Product Shipped: If you receive a product different from what you ordered, you may initiate an exchange.
2. Damaged Bags: If your bag arrives damaged, you are eligible for an exchange.

Exchange Process:

• To initiate an exchange, please contact our customer service team (help@shopvenicerose.com) within 7 days of receiving your order.
• We may request photos to verify the damage or incorrect item received.

No Returns:

• Please note that we are unable to accept returns for any other reasons, including change of mind or if the item does not meet personal preferences.
• Please note: We are unable to guarantee that our bags will be approved for entry at specific stadiums or venues. Please check your venue’s individual guidelines before entry.

Refunds:

• Unfortunately, we are unable to offer refunds. Exchanges will be processed once we receive the returned item and confirm the issue.

Thank you for your understanding! If you have any questions, or want to initiate an exchange, please reach out to our customer service team at help@shopvenicerose.com

Email help@shopvenicerose.com and we will do our best to take care of you! xx